Privacy Policy

SOMAyur (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase on www.somayur.in (the “Site”).

1. Information We Collect

a) Information you provide to us:

• Name, email address, phone number, billing and shipping address
• Payment information (processed securely via our third-party payment gateway — we do not store full card details)
• Account login details, if you register
• Communications you send us (e.g., customer support queries, reviews, feedback)

b) Information collected automatically:

• IP address, browser type, device information
• Pages visited, time spent on Site, referring website
• Cookies and similar tracking technologies (see Section 5)

c) Information from third parties:

• Information from payment processors or shipping partners necessary to fulfil your order

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and payment processing
• Communicate with you about your order, account, or customer support requests
• Send marketing communications, newsletters, and promotional offers (only if you have opted in; you may unsubscribe at any time)
• Improve our Site, products, and customer experience
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on:

• Your consent (e.g., for marketing communications)
• The necessity to perform our contract with you (e.g., processing an order)
• Our legitimate business interests (e.g., improving our Site and services)
• Compliance with legal obligations

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers: payment gateways, courier/logistics partners, IT and hosting providers, email/SMS service providers — solely to provide services on our behalf.
• Legal authorities: where required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of business assets, with notice to you where required.

All third parties we share data with are required to handle it securely and only for the purposes specified.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your cart
• Understand how visitors use our Site (analytics)
• Personalize content and advertising

You can control or disable cookies through your browser settings. Disabling cookies may affect Site functionality.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Policy, including order history retention for accounting and legal compliance, after which it is securely deleted or anonymized.

7. Data Security

We implement reasonable technical and organizational measures (e.g., SSL encryption, restricted access controls) to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Object to or restrict certain processing of your data

To exercise any of these rights, contact us at info@somayur.in.

9. Children’s Privacy

Our Site and Products are not directed at children under 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices of these third parties. Please review their privacy policies separately.

11. International Users

If you are accessing our Site from outside India, please note your information will be transferred to and processed in India, where data protection laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be notified via the Site or email where appropriate. The “Last Updated” date reflects the most recent revision.

13. Contact Us

For privacy-related questions or to exercise your data rights, contact:

Email: info@somayur.in